POLICIES

Terms, Privacy & Policies

By using our website, registering for any course, or attending training at our locations, you agree to these Terms, Privacy & Policy.

1. Terms & Conditions

These Terms & Conditions govern the use of HighRise Safety’s website, training services, and learning materials. By registering for any course, you agree to comply with all rules and requirements described below.

2. Training Policies

HighRise Safety provides DOB-compliant and OSHA-authorized safety training. All students must follow instructor instructions, maintain professional behavior, and provide proper identification.

3. Attendance Requirements

To receive course credit, students must: Attend 100% of the class (NYC DOB requirement). Arrive on time — late arrival of more than 15 minutes may result in denial of entry. Stay for the full duration of the class (no early departures allowed). Complete all required training hours (make-up hours are not permitted unless specifically approved by HighRise Safety). Understand that training hours cannot be waived or reduced under any circumstances. Present a valid government-issued ID for verification.

4. Missed Classes Policy

HighRise Safety follows all OSHA and NYC Department of Buildings (DOB) requirements. Students must complete 100% of the required training hours to receive any certificate, OSHA card, or SST card. Training hours cannot be waived, reduced, or credited under any circumstances. Students must attend and complete 100% of all required hours for each course. If a student misses any portion of a class for any reason (including transportation delays, weather, work schedule changes, personal or family matters, or city events such as marathons), the missed time will not count toward course completion. No certificate, OSHA card, or SST card will be issued until all required hours and course components have been fully completed. If a student misses part or all of a class session, the absence is the responsibility of the student. HighRise Safety is not responsible for changes in a student’s work schedule, transportation disruptions, personal emergencies, or any other conflicts. Tuition for missed classes is non-refundable. Make-up classes are not guaranteed and may not be available. In rare and exceptional cases, HighRise Safety may, at its sole discretion, offer a make-up option if: – Space is available in another scheduled class, and – Scheduling and instructor capacity allow it. HighRise Safety may request documentation for emergency-related absences. Additional administrative or scheduling fees may apply for any approved make-up. If no suitable make-up option is available or approved, the student must re-enroll and repurchase the course to complete the required hours. If a make-up option is approved, all missed hours must be completed within 6 months of the original course start date. After this period, the student may be required to restart and repay for the full course from the beginning.

5. General Cancellation & Reschedule Policy

All sales are final. No refunds are issued under any circumstances. Requests to reschedule must be submitted at least 5 business days before the scheduled class date. When eligible, students may receive course credit to reschedule into a future class, subject to availability and current pricing. If a class has fewer than 10 registered students, HighRise Safety may cancel or reschedule the class. In such cases, students will be offered a new date or course credit. Failure to attend a class without proper notice is considered a no-show and may result in the loss of tuition and any rescheduling options.

6. Urgent Need for a Card

An urgent need for a card (for example, to start a job) does not allow HighRise Safety to shorten, waive, or modify any mandatory training hours. HighRise Safety will make reasonable efforts to inform students of the next available training dates; however, we cannot guarantee immediate seat availability or expedited processing.

7. Prohibited Website Actions

Users of the HighRise Safety website agree not to: Post false, misleading, or harmful information. Attempt to bypass or manipulate payment systems or security features. Use bots, scrapers, or automated tools to access or copy website content. Upload viruses, malicious software, or any content that may damage the website or systems. Collect personal information about other users without their consent. HighRise Safety may suspend or block access to users who engage in prohibited activities.

8. Course Listings & Updates

HighRise Safety reserves the right to update, edit, or remove course listings at any time, including changes to dates, pricing, course descriptions, and instructors. We make reasonable efforts to keep all information accurate and current, but occasional errors may occur. If a material error affects a student’s registration, we will work with the student to find a reasonable solution, such as rescheduling.

9. Privacy Policy (Summary)

HighRise Safety collects and stores certain personal information, including: Name and contact details Course registrations and completion records Payment-related information Technical data such as browser type, device information, and IP address We use this information to: Process registrations and payments Deliver training and issue certifications Communicate important updates, reminders, and service-related notices Improve our services and website experience We do not sell or rent your personal data to any third parties. For full details, please refer to our complete Privacy Policy, available on our website or upon request.

10. Limitation of Liability

To the fullest extent permitted by law: HighRise Safety is not responsible for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or training programs. If HighRise Safety is found liable for any claim, our total liability will not exceed the amount paid by the student for the specific course related to that claim.

11. Indentification

You agree to indemnify and hold harmless HighRise Safety, its owners, employees, and partners from any claims, losses, or damages arising from your violation of these Terms, misuse of the website or services, or failure to comply with applicable laws or regulations.

12. Legal Disputes

Any dispute related to these Terms, our services, or your training with HighRise Safety will be resolved through binding arbitration in New York, NY, under applicable New York law. Each party will bear its own legal costs. You waive the right to a jury trial or participation in a class action lawsuit against HighRise Safety.

13. SMS & Email Subscription Policy

HighRise Safety sends messages only to individuals who choose to receive them. What we send: Class reminders Schedule updates Notifications when certificates or cards are ready Important training and safety updates Helpful promotions for students We do not send spam, and we never share or sell your phone number or email address. How to subscribe: Send START to 718-587-1777 to begin receiving SMS updates from HighRise Safety. How to unsubscribe: Send STOP to 718-587-1777 at any time to stop receiving SMS messages. Subscription to our messages is completely free. You may re-subscribe at any time by sending START again. If you have any questions about our messages or your subscription, please contact us.